Terms & Conditions

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader.
  2. Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
  3. Consumer: a natural person who is not acting for purposes relating to their trade, business, craft or profession.
  4. Day: calendar day.
  5. Digital content: data produced and supplied in digital form.
  6. Continuing performance contract: an agreement for the regular supply of goods, services and/or digital content during a specified period.
  7. Durable medium: any tool, including email, that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation or use for a period appropriate to the purpose of the information, and which allows the unchanged reproduction of the stored information.
  8. Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.
  9. Trader: the natural or legal person who offers products, digital content and/or services to consumers at a distance.
  10. Distance contract: an agreement concluded between the trader and the consumer as part of an organised system for the distance sale of products, digital content and/or services, whereby exclusive or additional use is made of one or more means of distance communication up to and including the conclusion of the agreement.
  11. Model withdrawal form: the European model withdrawal form included in Appendix I of these Terms & Conditions.
  12. Means of distance communication: a means that can be used to conclude an agreement without the consumer and trader being physically present in the same place at the same time.

Article 2 – Applicability

  1. These Terms & Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
  2. Before the distance contract is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the Terms & Conditions can be viewed and that they will be sent free of charge at the consumer’s request.
  3. If the distance contract is concluded electronically, the text of these Terms & Conditions may, contrary to the previous paragraph and before the distance contract is concluded, be made available electronically in such a way that the consumer can easily store it on a durable medium.
  4. If, in addition to these Terms & Conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer may always rely on the provision that is most favourable to them.

Article 3 – The Offer

  1. If an offer has a limited period of validity or is subject to conditions, this will be clearly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer.
  3. If the trader uses images, these will be a truthful representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the trader.
  4. Every offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to accepting the offer.

Article 4 – The Agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded when the consumer accepts the offer and meets the conditions stated therein.
  2. If the consumer accepts the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until receipt of this acceptance has been confirmed by the trader, the consumer may terminate the agreement.
  3. If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the trader will take appropriate security measures.
  4. The trader may, within the limits of the law, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If the trader has reasonable grounds not to enter into the agreement based on this investigation, they are entitled to refuse an order or request or attach special conditions to its execution.
  5. No later than upon delivery of the product, service or digital content, the trader will provide the consumer with the legally required information relating to the agreement.

Article 5 – Right of Withdrawal

Products

  1. The consumer may withdraw from an agreement relating to the purchase of a product without giving any reason during a cooling-off period of 30 days.
  2. The cooling-off period begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product.
  3. If the consumer has ordered several products in the same order that are delivered separately, the cooling-off period begins on the day on which the consumer receives the final product.
  4. If delivery of a product consists of several shipments or parts, the cooling-off period begins on the day on which the consumer receives the final shipment or part.
  5. For agreements involving the regular delivery of products during a specified period, the cooling-off period begins on the day on which the consumer receives the first product.

Article 6 – Consumer Obligations During the Cooling-Off Period

  1. During the cooling-off period, the consumer must handle the product and packaging with care.
  2. The consumer may only unpack or use the product to the extent necessary to determine its nature, characteristics and functioning.
  3. The consumer is liable for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.
  4. If the consumer exercises their right of withdrawal, they must notify the trader within the cooling-off period.
  5. The consumer must return the product as soon as possible, and in accordance with the return instructions provided by the trader.
  6. Unless otherwise stated or agreed, the direct costs of returning the product are the responsibility of the consumer.
  7. The trader will refund the amount due within 30 days after the consumer has exercised their right of withdrawal, provided that the returned product has been received or the consumer has provided sufficient proof of return.

Article 7 – Exclusion of the Right of Withdrawal

The trader may exclude certain products and services from the right of withdrawal where permitted by law, provided this has been clearly stated before the agreement is concluded.

This may include, where applicable:

  1. Products or services whose price depends on fluctuations in the financial market beyond the trader’s control.
  2. Products manufactured according to the consumer’s specifications or that are clearly personalised.
  3. Products that deteriorate quickly or have a limited shelf life.
  4. Sealed products that are unsuitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
  5. Products that, due to their nature, have been irrevocably mixed with other products after delivery.
  6. Sealed audio or video recordings and computer software where the seal has been broken after delivery.
  7. Digital content not supplied on a tangible medium, where delivery has begun with the consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal.

Article 8 – Prices

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
  2. Prices may be subject to fluctuations where this is expressly stated in the offer and where those fluctuations depend on the financial market and are beyond the trader’s control.
  3. Price increases within three months after the agreement has been concluded are only permitted if they result from statutory provisions or regulations.
  4. Price increases from three months after the agreement has been concluded are only permitted if this has been agreed and:
    • they result from statutory provisions or regulations; or
    • the consumer has the right to terminate the agreement from the date on which the price increase takes effect.
  5. The prices stated in the offer include VAT where applicable, unless clearly stated otherwise.

Article 9 – Identity of the Trader

Company name: Yuvielo
Email: info@yuvielo.co.uk
Company Registration Number: 96937971
VAT Registration Number: NL254241451B02

Article 10 – Performance and Additional Guarantee

  1. The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and usability, and the applicable legal provisions and/or government regulations in force on the date the agreement is concluded.
  2. Any additional guarantee provided by the trader, supplier, manufacturer or importer does not limit the statutory rights and claims that the consumer may exercise against the trader if the trader has failed to fulfil their obligations under the agreement.
  3. An additional guarantee means any commitment by the trader, supplier, importer or manufacturer that grants the consumer rights or claims beyond those required by law.

Article 11 – Delivery and Performance

  1. The trader will exercise the greatest possible care when receiving and processing product orders and when assessing requests for the provision of services.
  2. The place of delivery is the address provided by the consumer to the trader.
  3. The trader will process accepted orders with appropriate speed and within the stated delivery period, unless a different delivery period has been agreed.
  4. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed as soon as reasonably possible.
  5. The risk of damage to and/or loss of products remains with the trader until delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 – Payment

  1. Unless otherwise agreed in the agreement or supplementary conditions, amounts owed by the consumer must be paid in accordance with the payment terms stated during checkout.
  2. The consumer is obliged to immediately report inaccuracies in payment details provided or stated to the trader.
  3. If the consumer fails to meet their payment obligations on time, the trader may charge any costs permitted by applicable law after the consumer has been given an appropriate opportunity to fulfil the payment obligation.

Article 13 – Complaints Procedure

  1. The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints concerning the performance of the agreement must be submitted fully and clearly to the trader within a reasonable period after the consumer has discovered the issue.
  3. Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the trader will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
  4. Consumers can submit complaints by contacting:

Email: info@yuvielo.co.uk

Article 14 – Disputes

  1. Agreements between the trader and the consumer to which these Terms & Conditions relate are governed by the applicable law as described in Article 15.
  2. The parties should first attempt to resolve any complaint or dispute directly and reasonably.
  3. Nothing in these Terms & Conditions affects any mandatory consumer rights that cannot legally be excluded or restricted.

Article 15 – Governing Law

Agreements between the trader and the consumer to which these Terms & Conditions apply are governed by Dutch law, even if the consumer resides outside the Netherlands.

This choice of law does not deprive consumers of any mandatory protection they may be entitled to under the laws of their country of residence where such protection applies.

Article 16 – CESOP

Due to measures introduced in 2024 relating to the Central Electronic System of Payment Information (CESOP), payment service providers may be required to record and report certain cross-border payment information to tax authorities where the applicable legal thresholds and conditions are met.

These obligations are primarily directed at payment service providers and are intended to assist tax authorities in detecting VAT fraud in cross-border e-commerce.

Yuvielo will comply with applicable tax and reporting obligations where required by law.