What is the delivery time for my order?
When you order from Yuvielo, delivery may take a little longer than you might be used to. Our products are shipped directly from our suppliers, allowing us to reduce storage and transportation costs and offer our products at competitive prices.
Our estimated delivery time is 5–10 working days (Monday to Friday, excluding public holidays).
What should I do if I haven’t received my order yet?
During busy periods, your order may occasionally take a little longer than expected. If the estimated delivery time has passed and you still haven’t received your order, please contact us at info@yuvielo.co.uk.
We’ll be happy to check the status of your parcel for you.
How do I return or exchange my order?
To request a return, simply contact our customer service team at info@yuvielo.co.uk.
Please include your full name, order number (e.g. #0000) and the reason for your return. We’ll provide you with the return instructions and return address. You can then send the product back using a courier of your choice.
How much does a return cost?
Return shipping costs are the responsibility of the customer. The exact cost will depend on the courier you choose. Please check your chosen courier’s website for current prices.
What are the conditions for returning my product(s)?
You have 30 days from the date you receive your order to request a return.
Products can only be returned if:
- The 30-day return period has not expired.
- The product is in its original packaging.
- The product is unused and in its original condition.
- Any original labels and accessories are still included.
Which payment methods can I use?
We accept a range of secure payment methods. All available payment options will be displayed at checkout.
All transactions are processed through secure and trusted payment systems to ensure your payment information is protected.
What if I haven’t received an order confirmation email?
If you haven’t received your order confirmation email, please check your spam or junk folder first.
If you still can’t find it, contact us at info@yuvielo.co.uk with your full name and the email address used to place your order, and we’ll be happy to help.
Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at info@yuvielo.co.uk.
Please include your full name, order number (e.g. #0000) and the reason for cancellation.
If your order has already been processed or dispatched, cancellation may no longer be possible and you may need to follow our returns process instead.